faqs

Is ordering online on your website secure?

Yes. We take utmost care of the information that you provide us when placing an order on our website. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies.

If you have further questions about the security of ordering online from our website, please feel free to contact us.

How do I add items to my cart?

Simply click on the item you wish to purchase. Select the size you prefer. Select the quantity you wish to purchase. Then click on “Add To Cart”. You will be brought to your “Shopping Cart” page where you will find a summary of the item or items you have selected. You may at this point add more items or complete your transaction.

How do I remove items from my cart?

Click on the “Shopping Cart” icon in the upper-right corner of your computer screen. This will allow you to view the item or items in your cart. Once you have identified the item that you would like to delete, click on the “X” icon to the left of the item description and then click “Update Cart” in the lower-right corner to show the updated Shopping Cart.

How do I view what’s in my shopping cart?

Once you have finished adding items, selecting the size, choosing the quantity of your purchase, and clicking the “Add to Cart” button, you can click on the “Shopping Cart” icon which will transfer you to the “Shopping Cart” page with the summary of the items you have added to your cart.

How do I place my order?

Once you have selected all the items you need, click on the “Proceed to Checkout” button.

From the Checkout Page, you will be asked to either “Login” (for returning customers) or create a new account (for new customers). After completing the form, select your payment option, accept the “Terms & Conditions” and click on the “Place Order” button. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact us.

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges (if below P500 purchase), your billing address, and the items that will be sent to your shipping address. Please keep this receipt for your reference. You will also receive confirmation via e-mail that we have received your order.

What are your shipping and handling rates?

Shipping and handling is free within the Philippines.

What are your payment options?

We accept all major credit cards (Mastercard & Visa) through the secured servers of PayPal. Cash on Delivery (COD) is also available without any hidden charges or fees.

How long after placing my order should I expect to receive my shipment?

You may expect delivery of items within 2-5 days after you receive confirmation of your order.

What is your returns policy?

We want you to be completely satisfied with your order. If for some reason you are not and you wish to return any product, please note that you have seven (7) days from the time you receive your order to return any or all the products you have purchased.

You must first notify us via e-mail: returns@cottonstuff.com. Once we have validated your reason for the return, please follow these easy instructions to return your purchase:
Make sure the item is in the condition it was when it was delivered. We cannot refund or credit returned items that are marked or otherwise damaged.

Please include a copy of the original invoice with the returned item so that we can issue the proper credit or refund.
We will then credit the amount back into your credit card (for credit card transactions) or deposit funds into your bank account (for COD transactions).

If you have additional questions about our returns policy, please contact us.